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Safety of funds

Protection of funds is a key consideration for both us and our clients. Markets.com fulfills all our mandated obligations regarding protection of funds across all our business areas and geographies. You can invest or trade with confidence with us. 

Investor compensation 

In the unlikely event of insolvency, our retail clients may be protected by the Investor Compensation Fund with up to 20,000* available. 

*depending on criteria and eligibility 

Negative balance protection 

Negative balance protection is an automated adjustment of the account balance to zero should it become negative after a stop out. We will always bring your account back to zero at no extra cost, ensuring that you never lose more than your deposited funds. 

Segregated bank accounts 

Your money is held in segregated client bank (independent trust) accounts at regulated banks. 

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from 00:00 AM Monday to 23:55 PM Friday.

Call: +27105002491

Live Chat

Chat anytime directly to our customer support team via our live chat function. Our live chat is available 24/5 to answer your questions.

CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under licence no. 092/08 and FSCA under licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Finalto (BVI) Limited Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets

Markets.com operated by Finalto Trading Ltd. Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Finalto (Australia) Pty Ltd Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Finalto (South Africa) Pty Limited Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. If you would like to display information for a different regulator, please select it. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.

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